Capabilities

PacketEx Offers the Following Services

On-site Operation and Maintenance of IT Infrastructure

We will provide technical support for all network operations infrastructure and is accountable for the availability, management and secure operations of the data/voice network. Our responsibility extends to the configuration, installation, management and support of all services and implementation of upgrades and service enhancements.

Off-site Support

We can provide your organization with off-site support that can be a cost savings. We can provide technical support to support your organization’s networking needs. We can also receive, configure, and ship out your networking devices and provide continued technical support to ensure that it is working as expected once installed.

Data/Voice Network Services

Our engineers will provide maintenance and support services for all forms of data/voice network connectivity within and relating to your network. It includes network operations and management and support of network services and applications.

Network Design and Build Services

We will plan, design and build the physical infrastructure for your data/voice network and procurement of carrier facilities to meet demands. PacketEx LLC will provide professional services as required for building refurbishments, infrastructure upgrades and special projects for internal and external customers and perform ongoing MACs (moves, adds and changes) for data/voice services.

Service Desk Services

The IT Service Desk provides incident management, whereby calls to the IT Service Desk are logged, managed and ultimately resolved in a formalized and controlled manner across the organization. This also includes first level support for applications, software and hardware and centralized knowledge and coordination of activities to ensure incidents and service requests are managed and resolved effectively.

Enabling Technology Research Services

PacketEx LLC will provides divisions and faculties with updates on practical application of new technology and research, provision of industry standards and best practices to facilitate strategic IT change within your organization. Services include, providing industry standards, practical application of any new technology and management of R&D resources provided by external organizations. IT architecture also produces proof of concept documentation and prototyping projects for the company.

IT Training Services

PacketEx LLC training services include Project Management, CCNA, and CCDA programs. This can be done on-site at your company facilities or in PacketEx LLC offices.

Enterprise Architecture Services

Enterprise Architecture facilitates the delivery of specific architectures and manages the development of technology strategies. The service provides IT architecture through leadership, cost effectiveness, and low risk solutions that promote reuse between projects for divisions and business units.

Business Systems Consulting Services

Business Systems Consulting assists business units and divisions with the selection or use of technology to solve business needs. PacketEx LLC Business and Solution Architects aim to provide private and public sector organizations with consulting advice in regard to aligning technology choices, design and solution discovery and the appropriate use of technology components or shared infrastructure.

Our Team

We can provide you with the skill level needed to support your network needs. From the newly earned CCNA to the well-seasoned single, double, or triple CCIE.